Returns & Exchanges

Due to the digital nature of our embroidery designs, we generally do not offer refunds, but we are committed to ensuring you are satisfied with your purchase. If you encounter a technical issue or accidentally purchase a duplicate design, our support team is ready to assist with exchanges or store credit.

Return Process

• 1.
  Verify Design Compatibility

  Before requesting a return, please ensure the design format is compatible with your embroidery machine and that the design fits within your hoop size.

• 2.
  Contact Customer Support

  Email our support team within 30 days of purchase with your order number and a brief explanation of the issue you are experiencing with the file.

• 3.
  Technical Troubleshooting

  Our embroidery experts will review your request and may provide a corrected file or technical guidance to ensure the design stitches out perfectly on your fabric.

• 4.
  Resolution and Credit

  If a technical fault cannot be resolved or a duplicate purchase is confirmed, we will issue a replacement design of equal value or apply a credit to your account.